Bradbury Brothers / March 20, 2020
We are in unprecedented times here in our great nation, state, and city. Bradbury Brothers is ready to serve the needs of our customers and team members while doing our best to protect the needs of the community at large. Safety is one of our core values and is of high priority at Bradbury Brothers every day.
Bradbury Brothers provides a vital role in maintaining the health and safety of our community. Therefore, we will remain open during this time of social distancing. If your Air Conditioning, Plumbing or Electrical systems are broken, we will be there to fix it.
We would like to share our plan to address concerns and answer questions that you may be asking. Below is our process moving forward until further notified. If you need service, call our main line or complete a contact form on our website for service at any hour. We have staff handling emergency calls 24/7 and routine maintenance or non-emergency calls from 7 am to 7 pm Monday thru Friday and 8 am to 5 pm Saturday.
We will be following cleaning protocols recommended by the CDC and state as well as local agencies. Any team members that have a fever, are showing signs of sickness, or who have been known to be exposed and not protected will be asked to remain at home.
We are open and running calls to homes. We want to be there in case of emergencies and make sure we keep our customers safe and comfortable at home. We also need to take caution to protect our team members and make sure they stay healthy as well. We ask that you work with us so that we may provide the services needed.
When you call in, our office staff will be asking if anyone in the home has a fever, been diagnosed or had exposure to the virus or has traveled by plane or visited any high exposure areas in the last 14 days. We need to know so that we can be proactive with our team’s response and level of protection. We will have some team members who do not want to be exposed to a high-risk customer, and we will respect those wishes. We will also have team members who are willing to work in that environment so that we can respond to those in most need.
In most cases we can troubleshoot equipment from outside or in your attics with minimal face to face contact. We will be following protocols to maintain a safe work environment by washing our hands before and after each call with disinfectant soap, using disinfectant cloths on items shared, wearing gloves and/or masks (based on customer request and if exposure requires), and maintaining a safe 6′ distance which means no handshaking.
We will be running routine maintenance calls during this time. If you are scheduled already, we plan to come. Please call and reschedule if you or any family members are ill or have been exposed. As a reminder, now more than ever before a clean and properly operating air conditioning as well as plumbing/electrical system is very important for your current health and in case of possible home quarantine.
If you do not currently have any type of air filtration system, now is a great time to ask our technicians about what is available. Although no testing has been done on the COVID-19 Virus with any filtration system, it will keep you and your family’s immune system strong and able to battle this new virus.
Our normal process is for repair work to be approved via signature before beginning work. In order to reduce contact, we will be suspending this requirement at this time so you will not be asked to sign by our team.
During this time, we ask that all payments be made via electronic means via debit card or credit card, we will not be accepting checks until notified. If you do not want to give this information to a technician, you may call it into the office to be submitted.
Special Measures Being Taken
We have shortened our daily hours from 7 am to 7 pm to now being open 7 am to 5 pm with after hours calls being handled for all emergencies. Be aware some of our team members may be working remotely from home and, therefore, our internal communication may not be as smooth as we would like. Please be patient with our team so that we can take the best care of you and all our customers.
We have limited our time in groups having cancelled all group meetings until further notice. Communication will be done through electronic means. Technicians already work in isolation for most of the day and are not exposed to large groups during work. We are also limiting all face to face interaction between our office team members and field teams.
We plan to work our plan in one-week increments unless the situation changes. We will send out communications via email and social media if our plan changes. We greatly appreciate our customers and team members here at Bradbury Brothers. We understand the value of trying to reduce the spread of this virus so that our healthcare system is not overwhelmed. We are confident that we will be able to handle this predicament as quickly as possible and return to normality.